FAQ

Answers to common questions about using Full Ingredients.

Effective 2026-10-23 · Version 2026-09-30-r11

Can I use the app without an account?

Yes. You can search products and view ingredient and nutrition information without signing in. Sign in with Google or Apple to save products and write reviews. You can skip the allergy and ingredient setup and add or delete your conditions later.

Do I need to verify my email after signing in?

No. You sign in with an account Google or Apple has already verified, so there is no separate email verification. For sign-in problems, please use the provider’s account recovery process.

If a product passes my allergy filter, is it safe to eat?

The filter is a search aid based on label information. It cannot account for manufacturing conditions, cross-contact, or label changes, so always check the allergen statement on the actual package and talk with a medical professional about your health.

How many free AI searches and label scans do I get?

Each is free 3 times a day. Your free uses refill every day at midnight Korea Standard Time (KST, UTC+9), and you can see how many you have left in the AI search box and on the My screen. Product search and ingredient and nutrition information are free with no limit. To use AI search and label scan without a daily limit, you can subscribe to Full Ingredients Plus.

How do I cancel Full Ingredients Plus or get a refund?

Go to My > Full Ingredients Plus > Manage or cancel to open the App Store or Google Play subscription screen. On iPhone you can also go to Settings > Apple Account > Subscriptions, and on Android to Google Play > Payments & subscriptions > Subscriptions. After you cancel, you can use Plus until the end of the period you paid for. Please request refunds through the store where you paid. See section 6 of the Terms of Use for details.

Where does the product information come from?

In the United States edition, product information comes from the USDA FoodData Central branded foods database, and product photos come from Open Food Facts contributors (CC BY-SA 3.0). Information can be wrong or out of date, so if you spot an error, please let us know through Support.

Operator

Business name: Wagzak
Representative: Seungjun Lim
Business registration no. (Republic of Korea): 178-33-01858
Support email: [email protected]
Privacy officer: Seungjun Lim
Privacy contact: [email protected]